Last Updated: February 2026
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and NexusSentry AI governing your use of the NexusSentry website, software platform, and services.
By creating an account or using NexusSentry, you agree to be bound by these Terms.
Eligibility: You must be at least 18 years old to use NexusSentry.
2. Service Description & Limitations
What NexusSentry IS:
- ✅ Snapshot-based audit system - Images captured at user-defined intervals
- ✅ AI-powered analysis – Automated visual analysis using proprietary and third-party AI models
- ✅ Visual observation and audit finding generator - Produces audit reports with confidence levels
- ✅ Audit trail system - Historical record of audits and findings
- ✅NexusSentry does not provide legal, safety, or professional security advice.
All findings are informational and should not be relied upon as the sole basis for decisions.
What NexusSentry IS NOT:
- ❌ Not a real-time surveillance system - We do not provide 24/7 live monitoring
- ❌ Not a continuous recording service - We do not record or store video streams
- ❌ Not an alarm system - We do not dispatch emergency services
- ❌ Not a security guarantee - We do not guarantee detection or prevention
- ❌ Not a substitute for professional security - Not a replacement for security personnel
Important Understanding:
You acknowledge and agree that:
- NexusSentry analyzes snapshots you configure - not continuous monitoring
- Audit findings are informational only and require human review
- We do not guarantee accuracy, completeness, or timeliness
- Security findings may contain false positives and false negatives
- You are solely responsible for how you interpret and act on findings
- NexusSentry is not liable for missed incidents or security breaches
⚠️Critical Safety Notice NexusSentry must not be used as the sole system for security-critical or life-safety applications.
3. Service Tiers & Usage Limits
NexusSentry uses a monthly credit system. All audit types draw from a single shared credit pool that resets on the 1st of each calendar month. Credit costs: Photo audit = 1 credit, Regular audit = 1 credit, Agentic audit = 1 credit, Scheduled audit = 1 credit per run, Video audit = 1.25 credits. Video audits are capped at 40% of your monthly credit pool.
Free Tier ($0/month — 30 credits):
- Monthly credits: 30 (approx. ~30 photo audits, ~30 agentic audits, or up to 9 video audits)
- Video guardrail: max 12 credits on video per month
- Cameras: 1 camera supported
- History: 30-day audit retention
- Features: Photo, regular, and agentic audits. No scheduled audits or drone survey.
Pro Tier ($19/month — 200 credits):
- Monthly credits: 200 (approx. ~200 photo audits, ~200 agentic audits, or up to 64 video audits)
- Video guardrail: max 80 credits on video per month
- Cameras: Unlimited
- History: 60-day audit retention
- Features: Photo, regular, agentic, and scheduled audits. No drone survey.
Premium Tier ($49/month — 400 credits):
- Monthly credits: 400 (approx. ~400 photo audits, ~400 agentic audits, or up to 128 video audits)
- Video guardrail: max 160 credits on video per month
- Cameras: Unlimited
- History: 90-day audit retention
- Features: Photo, regular, agentic, scheduled, and drone survey audits.
Enterprise Tier (Custom pricing — 5,000+ credits):
- Monthly credits: 5,000+ with overage billing
- Video guardrail: max 2,000 credits on video per month (adjustable by contract)
- Cameras: Unlimited
- History: Custom retention period
- Features: All features including dedicated support and custom integrations.
Guest Access (No account required):
- Photo audits: 2 free audits per IP address (permanent, never resets)
- Video audits: 1 free audit per IP address (permanent, never resets)
- No camera connections, no audit history
Credit Enforcement: Audits are blocked when your monthly credit pool is exhausted or when the video guardrail limit is reached. Credits reset automatically on the 1st of each month. Unused credits do not carry forward. On-demand credit top-ups are available for purchase separately.
4. User Responsibilities
You Are Responsible For:
- ✅ Complying with all applicable laws and regulations
- ✅ Obtaining all necessary permissions to observe cameras
- ✅ Respecting privacy rights of individuals captured
- ✅ Properly configuring camera connections
- ✅ Keeping your login credentials confidential
- ✅ Reviewing audit findings promptly and making informed decisions
Prohibited Uses:
You may NOT use NexusSentry to:
- ❌ Monitor individuals without proper legal authority or consent
- ❌ Violate anyone's privacy rights
- ❌ Conduct illegal surveillance or stalking
- ❌ Monitor children without parental/guardian authority
- ❌ Capture images in legally protected areas (bathrooms, changing rooms)
- ❌ Use for harassment, discrimination, or illegal purposes
5. Acceptable Use Policy
You may NOT:
- Reverse engineer or decompile the Service
- Bypass security measures or authentication
- Use automated systems to scrape data
- Interfere with other users' access
- Create multiple accounts to evade usage limits
6. Account Management
Account Termination:
- You may close your account at any time
- Account deletion triggers a 30-day recovery period
- We may terminate accounts for Terms violations
7. Intellectual Property
We own all rights to the NexusSentry platform, software, and branding. You retain all rights to your camera images and account data.
8. Third-Party Services
NexusSentry relies on third-party services including OpenAI (AI analysis), cloud infrastructure, and payment processing. We are not responsible for third-party service failures.
9. Service Availability & Warranties
NexusSentry is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
We do NOT guarantee:
- ❌ Uninterrupted service or uptime
- ❌ Error-free operation
- ❌ Accuracy of audit findings
- ❌ Detection or prevention of security incidents
10. Limitation of Liability
NEXUSSENTRY'S TOTAL LIABILITY SHALL NOT EXCEED:
The greater of (a) the amount you paid in the 12 months preceding the claim, OR (b) $100 USD (if free tier)
WE SHALL NOT BE LIABLE FOR:
- ❌ Indirect, incidental, consequential, or special damages
- ❌ Loss of profits, revenue, or data
- ❌ Security incidents, breaches, or unauthorized access
- ❌ Missed detections, false positives, or false negatives
- ❌ Property damage or theft
- ❌ Personal injury or death
11. Indemnification
You agree to indemnify and hold harmless NexusSentry AI from any claims arising from:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of any laws or third-party rights
- Unauthorized surveillance using NexusSentry
- Your camera configurations or observation practices
12. Payment Terms (Paid Tiers)
Subscription Billing: Monthly or annual billing with auto-renewal
Cancellation: Cancel anytime via account settings
Refunds: No refunds for partial periods (except within 7 days of initial purchase)
13. Dispute Resolution
Informal Resolution: Contact support@nexussentry.ai before filing formal claims
For US Users: Disputes resolved by binding arbitration (AAA rules)
Class Action Waiver: All claims must be brought individually
14. Force Majeure
NexusSentry shall not be liable for failures due to circumstances beyond our control, including:
- Acts of God, natural disasters, pandemics
- War, terrorism, civil unrest
- Government actions or regulations
- Third-party service disruptions (OpenAI, cloud providers)
- Cyberattacks or security breaches beyond our control
15. Modifications to Terms
We may modify these Terms at any time. Material changes will be communicated via email with 30 days' notice.
16. Governing Law
These Terms are governed by the laws of Delaware, USA, without regard to conflict of law principles.
17. Contact Information
Support Team: support@nexussentry.ai
Effective Date: February 1, 2026 | Version: 1.0
By using NexusSentry, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
