Last Updated: February 2026
Introduction
NexusSentry AI ("NexusSentry," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software platform, and services (collectively, the "Service").
By using NexusSentry, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Service.
1. Information We Collect
a. Camera Images & Visual Data
NexusSentry performs snapshot-based visual audits on cameras you configure:
- What We Collect: Individual camera snapshots (still images) captured at user-defined intervals.
- Processing: Snapshots are processed to generate AI-powered audit findings.
- Retention: By default, snapshots are processed transiently and are not permanently stored by NexusSentry.
- Optional Retention: Users may optionally enable temporary snapshot retention or include snapshots in audit reports for verification purposes.
- How Collected: You configure when and how often snapshots are captured
- Purpose: To generate AI-powered security audit findings
- Important: We do not provide continuous video recording, live streaming, or long-term video storage
b. Audit Results & Metadata
We store audit-related information, including:
- Audit timestamps and execution logs
- Camera identifiers and names
- Generated findings (detected objects, confidence levels, uncertainty assessments)
- Analysis prompts and queries you provide
- Token usage and processing metrics
- Audit type (regular, agentic, scheduled)
c. Account Information
When you create an account, we collect:
- Full name
- Email address
- Password (encrypted - we never store plain-text passwords)
- Account tier/subscription level
- Account creation and last login timestamps
d. Cookies & Session Data
We use essential cookies and session management to:
- Maintain your logged-in session (HttpOnly secure cookies)
- Store authentication state
- Track session activity for security purposes
- Prevent unauthorized access
Session Information Collected:
- Session ID (cryptographically generated, 64-character token)
- IP address
- User agent (browser/device information)
- Session creation and expiration timestamps
- Last activity timestamp
2. How We Use Your Information
We use collected information for:
- Service Delivery: Process camera snapshots and generate audit findings
- Audit Reports: If enabled by the user, snapshots may be included in audit reports delivered through the NexusSentry interface or email notifications.
- Service Improvement: Improve system reliability and performance
- Business Operations: Enforce usage limits and prevent fraud
- Communications: Send service-related updates and notifications
We do NOT:
- Sell your personal information to third parties
- Use your data for advertising purposes
- Share your data with marketers
- Train AI models on your camera footage without explicit consent
3. Third-Party Services & Data Sharing
a. AI Processing - OpenAI
What: Camera snapshots and analysis prompts are sent to OpenAI's GPT-4o vision model for AI-powered analysis
Why: To generate security audit findings, detect objects, assess confidence levels
Privacy: OpenAI does not use customer data sent via API to train their models
b. Cloud Infrastructure
We use cloud providers for database hosting, file storage, and application hosting. All data is encrypted in transit and at rest.
4. Data Retention
| Data Type |
Free Tier |
Premium Tier |
| Audit Results |
30 days |
90 days |
| Camera Configs |
While active |
While active |
| Account Info |
While active |
While active |
| Camera Snapshots |
Not stored by default. Optional temporary retention up to 24 hours if enabled. |
Configurable retention if enabled |
Deleted Data Recovery: Deleted cameras and accounts have a 30-day recovery window before permanent deletion.
5. Data Security
We implement comprehensive security measures:
- ✅ Encryption in Transit: All data transmissions use TLS 1.3 encryption
- ✅ Encryption at Rest: Database and file storage are encrypted
- ✅ Secure Sessions: HttpOnly, Secure cookies prevent XSS/CSRF attacks
- ✅ Password Security: Bcrypt hashing with 12-round salt
- ✅ Rate Limiting: Prevents brute-force attacks
Important: While we implement industry-standard security measures, no system is 100% secure.
6. Your Privacy Rights
You have the right to:
- ✅ Access: Request a copy of your personal data
- ✅ Correction: Update or correct inaccurate information
- ✅ Deletion: Request deletion of your data
- ✅ Export: Download your data in machine-readable format
For EU Users (GDPR): Additional rights include right to be forgotten, data portability, and restriction of processing.
For California Users (CCPA): We do NOT sell personal information.
To Exercise Your Rights: Email support@nexussentry.ai
7. Children's Privacy
NexusSentry is not intended for use by individuals under the age of 18.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email with 30 days' notice.
9. Contact Information
Privacy Team: support@nexussentry.ai
General Support: support@nexussentry.ai
Effective Date: February 1, 2026 | Version: 1.0
